Pre-Employment Support Worker

About this role

POSITION OVERVIEW: DCN is seeking a compassionate and skilled Pre-Employment Support Workers to join our Supports Program. This program supports clients who face multiple and often interconnected barriers to employment, including limited work history, education gaps, literacy and numeracy challenges, housing or transportation instability, childcare responsibilities, and physical or mental health concerns. The Pre-Employment Support Worker provides individualized, client-centered supports to help participants build employment readiness, develop life skills, and progress toward sustainable employment. This role works closely with income assistance case workers, community service providers, and employers to deliver coordinated, effective pre-employment supports.   KEY RESPONSIBILITIES:  Client Engagement and Case Coordination * Collaborate with income assistance staff to identify employable clients for referral to the program * Build respectful, supportive relationships with clients to encourage participation and accountability * Participate in case coordination and regular communication with internal and external partners Pre-Employment Assessments * Conduct comprehensive pre-employment assessments that evaluate: * Work history and transferable skills * Education, training, and upgrading needs * Literacy and numeracy levels * Job readiness and job-seeking skills * Access to housing, transportation, phone, and internet services * Childcare availability and family responsibilities * Physical and mental health considerations * Anticipated duration of required pre-employment supports * Use a strengths-based, individualized approach to ensure supports reflect each client’s unique needs Individualized Action Planning * Work collaboratively with clients to develop personalized action plans * Identify employment goals, barriers, required activities, timelines, and expectations * Clearly define the roles and responsibilities of clients, staff, and service providers * Review and update action plans as progress is made or circumstances change * Ensure plans and agreements are documented and signed Workshops and Direct Client Supports * Plan, coordinate, and deliver structured pre-employment and life skills workshops (four times per year), including: * Overcoming personal and systemic barriers to employment * Resume and cover letter development * Job search strategies and interview preparation * Workplace communication, time management, and expectations * Provide one-on-one coaching and encouragement to support employment readiness * Refer clients to appropriate training, education, health, wellness, cultural, or support services Monitoring, Documentation, and Follow-Up * Track client attendance, engagement, and progress toward action plan goals * Maintain accurate, timely, and confidential case notes and records * Provide consistent follow-up to identify emerging barriers and respond proactively * Communicate regularly with income assistance case workers regarding client progress Partnerships and Program Support * Build and maintain strong partnerships with service providers, training organizations, and employers * Coordinate referrals and support service standards related to reporting and outcomes * Assist with administrative duties, including scheduling workshops and maintaining program records * Contribute to program monitoring, reporting, and continuous improvement   Client Engagement and Case Coordination * Collaborate with income assistance staff to identify employable clients for referral to the program * Build respectful, supportive relationships with clients to encourage participation and accountability * Participate in case coordination and regular communication with internal and external partners Pre-Employment Assessments * Conduct comprehensive pre-employment assessments that evaluate: * Work history and transferable skills * Education, training, and upgrading needs * Literacy and numeracy levels * Job readiness and job-seeking skills * Access to housing, transportation, phone, and internet services * Childcare availability and family responsibilities * Physical and mental health considerations * Anticipated duration of required pre-employment supports * Use a strengths-based, individualized approach to ensure supports reflect each client’s unique needs Individualized Action Planning * Work collaboratively with clients to develop personalized action plans * Identify employment goals, barriers, required activities, timelines, and expectations * Clearly define the roles and responsibilities of clients, staff, and service providers * Review and update action plans as progress is made or circumstances change * Ensure plans and agreements are documented and signed Workshops and Direct Client Supports * Plan, coordinate, and deliver structured pre-employment and life skills workshops (four times per year), including: * Overcoming personal and systemic barriers to employment * Resume and cover letter development * Job search strategies and interview preparation * Workplace communication, time management, and expectations * Provide one-on-one coaching and encouragement to support employment readiness * Refer clients to appropriate training, education, health, wellness, cultural, or support services Monitoring, Documentation, and Follow-Up * Track client attendance, engagement, and progress toward action plan goals * Maintain accurate, timely, and confidential case notes and records * Provide consistent follow-up to identify emerging barriers and respond proactively * Communicate regularly with income assistance case workers regarding client progress Partnerships and Program Support * Build and maintain strong partnerships with service providers, training organizations, and employers * Coordinate referrals and support service standards related to reporting and outcomes * Assist with administrative duties, including scheduling workshops and maintaining program records * Contribute to program monitoring, reporting, and continuous improvement QUALIFICATIONS: * Diploma or degree in Social Work, Human Services, Employment Counseling, or a related field, or an equivalent combination of education and experience * Experience working with individuals facing barriers to employment, including income assistance clients * Knowledge of employment readiness, life skills programming, and community resources * Strong assessment, case management, and documentation skills * Excellent communication and interpersonal skills * Ability to work collaboratively in a team and with community partners * Strong organizational skills and ability to manage multiple clients and priorities * Culturally responsive, client-centered, and strengths-based approach * Criminal Record Check and Intervention Record Check is required.    Application Deadline: This posting will remain open until a suitable candidate(s) has been selected. Please provide a copy of your current Criminal Record Check and Intervention Record Check upon the interview   To apply, please use the following link to upload your resume and cover letter to: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=420a791b-3310-4960-bcc0-67ae848a9a5d&ccId=19000101_000001&type=JS&lang=en_CA [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=420a791b-3310-4960-bcc0-67ae848a9a5d&ccId=19000101_000001&type=JS&lang=en_CA]   **Please be advised only suitable applicants will be notified**