Customer Program Specialist

About this role

Position Summary The Customer Program Specialist is responsible for leading customer experience program execution, process coordination, operational governance, and cross-functional alignment for complex Smart Energy programs. The role supports delivery of customer-facing and internal program outcomes by coordinating stakeholders, managing program documentation, tracking actions and risks, supporting financial and procurement processes, and ensuring customer experience activities are executed with discipline and accountability. Role Scope and Impact This role operates within large, multi-stakeholder customer programs where schedule performance, financial control, customer communication, procurement coordination, and issue resolution are critical to successful delivery. The Lead CX Program Management Specialist works across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders to maintain execution discipline and improve the end-to-end customer experience. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.