Shop Manager

About this role

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities. Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence. As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for. WHAT YOU’LL DO * Lead daily shop operations to ensure efficiency, quality, and profitability. * Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators. * Champion a culture of safety, continuous improvement, and customer care. * Manage shop financials, KPIs, payroll, and vendor relationships. * Promote Craftsman Collision in the community and support business development initiatives. * Ensure compliance with all regulatory standards, company policies, and procedures. WHAT WE’RE LOOKING FOR * Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered * Strong understanding of operations, budgeting, and expense management * I-CAR Platinum certification would  be an asset * 5 years of progressive and/or related experience, including experience in sales, customer service, management or leadership would be an asset * Proficiency in Mitchell Estimating, Audatex, ALLDATA is preferred but not required * Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies is preferred * Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers * Demonstrated aptitude to prioritize tasks based on comparative importance and urgency * A well-defined sense of diplomacy, including negotiation and conflict resolution skills * Proven experience effectively leading a team in a fast-paced environment * Demonstrated time management, problem solving, critical thinking and sound judgement skills * Strong interpersonal skills with customer service-oriented attitude * Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications * Demonstrated desire and aptitude for learning and development * Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years * Must be legally entitled to work in Canada with no restriction * Ability to travel occasionally within Canada and to the US for company functions WHY WORK WITH US? * Earn up to $150,000 per year (base salary + monthly/annual bonuses) * Up to $10,000 signing bonus or relocation assistance amount (within Canada) * Comprehensive benefits package * Company provided vehicle and $250 gas allowance per month * Modern facilities with state of the art equipment and tools * Opportunities for professional growth and I-CAR training * Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way *